General Refund Policy

At GOTPONG, we strive to ensure customer satisfaction with our products. If for any reason you are not satisfied with your purchase, we offer a refund policy to guarantee your contentment.

Eligibility for Refunds

Refunds are eligible under the following conditions:

• The item must be unused and in the same condition that you received it.
• It must also be in the original packaging.
• The request for a refund must be made within 30 days of purchase.

Non-Refundable Items

There are certain situations where only partial refunds are granted (if applicable):

• Any item not in its original condition, damaged or missing parts for reasons not due to our error.
• Any item that is returned more than 30 days after delivery.

Refund Process

To initiate a refund, please contact our customer service team. Once your request is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days.